Service Advisor - Colerain Honda

Jeff Wyler Automotive Family•Cincinnati, OH

About The Position

Jeff Wyler of Colerain Honda is hiring an Automotive Service Advisor. Service Advisors greet customers, listen to descriptions of vehicle problems or requested service, determine the type of service needed, and prepare repair orders. When additional repairs are needed beyond the original order, they estimate the added cost and contact the customer for authorization. They also advise customers about their work orders, routine maintenance, and vehicle care. Compensation is commission plus draw, with untapped earning potential and an opportunity for growth. The role involves coordinating customer service and vehicle repairs from appointment scheduling and initial inspection through repair authorization, progress updates, quality control, and repair-order closure. The advisor is expected to maintain high customer-satisfaction standards, a professional appearance, and an orderly work area. Other tasks may be assigned.

Requirements

High school diploma or GED.
Clean driving record.
Ability to pass pre-employment testing, including a background check, motor vehicle record check, and drug screening.
Professional personal appearance.
Organized, friendly personality and exceptional communication skills with customers.
Team-oriented and self-motivated, with the ability to work with little supervision.
Personal and professional integrity.
Desire for a long-term career with a growing organization.

Nice To Haves

At least 1 year of experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is preferred.
Proven record of achieving exceptional customer satisfaction.

Responsibilities

Advise customers about necessary routine maintenance and vehicle care in accordance with manufacturer specifications.
Identify vehicle problems by questioning customers, visually inspecting vehicles, or conducting road tests; refer to a test technician as needed.
Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for required repairs.
Prepare repair orders with labor, time, parts, and cost estimates, including a written description of the customer's concern.
Explain completed work and charges, handle customer complaints, and respond to telephone inquiries about appointments and work in progress.
Schedule service appointments and obtain customer and vehicle information before arrival when possible.
Greet customers promptly and courteously, obtain vehicle information, and test-drive vehicles with customers when needed to confirm concerns.
Review service history, inspect vehicles, and recommend additional services; inspect vehicles for bodywork needs and provide estimates.
Establish promised completion times and check with the dispatcher when necessary.
Obtain customer signatures on repair orders, provide customers with copies, establish payment methods, and obtain credit approval when necessary.
Notify the dispatcher of incoming work and monitor repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and timing requirements, and obtain authorization before additional repairs.
Implement and maintain a service marketing program.
Review repair orders to ensure work is complete and additional work and authorizations are documented; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are correctly marked and stored.
Keep service department forms, menus, and pricing guides current.
Implement quality control processes to reduce repeat repairs and maintain high customer satisfaction.
Maintain a professional appearance and keep the work area clean.
Perform other tasks as assigned.