Service Advisor Jobs

About The Position

Requirements

• At least 1 year in a service department.
• Knowledge of automobiles and the ability to identify problems quickly.
• Past experience as a service advisor, assistant lane manager, or service consultant.
• Ability to lift 50 pounds and work on one's feet for extended periods.
• Ability to work in a fast-paced environment.
• Basic computer skills and willingness to learn new programs and technology.
• Ability to learn repair and service procedures and specifications.
• Positive, friendly, energetic attitude.
• Personal and professional integrity.
• High school diploma or equivalent.

Nice To Haves

• Previous experience at a Ford dealership.
• A desire for a long-term career with a growing organization.
• A proven record of achieving exceptional customer satisfaction.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly document vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on the vehicle's age, mileage, and service history.
• Prepare complete and accurate estimates for labor and parts.
• Establish follow-up times.
• Monitor each vehicle's progress throughout the day and frequently update customers.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain completed work and charges to customers.
• Schedule appointments as needed, arrange loaner cars, and verify insurance before maintenance is scheduled.

Benefits

• Competitive pay
• Flexible working hours
• Health insurance
• PTO and sick leave
• 401(k)