Automotive Service Advisor
About The Position
Rogers Motors is hiring a full-time Automotive Service Advisor at its Toyota dealership in Lewiston, Idaho. The advisor serves as the connection between customers and the service team, helping customers receive appropriate maintenance and repairs and leave with a safe, reliable vehicle. The role includes greeting customers, listening to concerns, recommending services, preparing estimates and repair orders, verifying warranty and service contract coverage, conducting vehicle walk-around inspections, and keeping customers informed throughout the service process. This is a 100% commission-based opportunity with uncapped earning potential. Advisors work primarily with service customers during their shift in the service area, an open area of the showroom. Evening, some holiday, and weekend hours are required. Applicants must pass a background check and drug screening.
Requirements
- High school diploma or equivalent.
- Valid driver's license and a good driving record.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision-making, and problem-solving skills.
- Ability to communicate with technicians, customers, and management.
- Ability to read and comprehend instructions and information.
Nice To Haves
- General knowledge of vehicle mechanical operations.
- Dealertrack DMS knowledge.
- Experience with industry-specific software.
- Two years of experience in a dealership position preferred.
- Previous automotive dealership or customer service experience.
Responsibilities
- Greet customers promptly and courteously.
- Schedule appointments with customers.
- Maintain the Customer Satisfaction Index rating.
- Meet dealership standards for hours per customer repair order written and effective labor rate.
- Keep open repair orders and work in process up to date and close them within 30 days.
- Ensure repair orders include all documentation required for warranty purposes.
- Accomplish forecasts established by the general manager and service manager.
- Make every effort to ensure technicians completely repair vehicles on the first visit.
- Follow up on additional items found to need repair.
- Listen to customers’ concerns and recommend appropriate maintenance and repairs.
- Prepare estimates and repair orders, verify warranty and service contract coverage, conduct vehicle walk-around inspections, and keep customers informed throughout the service process.
Benefits
- Medical and dental benefits.
- Paid vacation and sick time.
- 401(k) with employer match.
- Paid training and mentorship opportunities.
- Referral bonuses.
- Employee discounts for vehicles, service, parts, and detailing.
- Supportive team environment.
- Opportunities for growth and advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
