Automotive Service Advisor

Courtesy Chevrolet San Diego • San Diego, CA

12d

About The Position

Courtesy Chevrolet San Diego is seeking a professional, customer-focused Service Advisor to join its dealership team. The Service Advisor is the primary point of contact between customers and the service department and is responsible for ensuring an exceptional service experience from vehicle check-in through delivery.

The role involves documenting customer concerns and repair orders, recommending services based on vehicle needs, communicating costs and timelines, coordinating with technicians, and keeping customers informed about vehicle status. The Service Advisor also reviews completed repairs with customers, handles concerns professionally, maintains customer satisfaction, and ensures accurate documentation in accordance with dealership policies.

Requirements

• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Basic automotive knowledge and understanding of vehicle maintenance and repairs.
• Excellent organizational and problem-solving abilities.
• Professional appearance and demeanor.
• Valid driver's license with a clean driving record.
• Must pass a background check and drug screen.

Nice To Haves

• Previous automotive service advisor experience.
• Proficiency with dealership management systems.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document repair orders.
• Recommend maintenance and repair services based on vehicle needs.
• Communicate repair recommendations, costs, and timelines to customers.
• Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Provide customers with regular updates regarding vehicle status.
• Review completed repairs and explain services performed at vehicle pick-up.
• Maintain high levels of customer satisfaction and build long-term customer relationships.
• Handle customer concerns and resolve issues in a professional manner.
• Ensure all documentation is completed accurately and in compliance with dealership policies.

Benefits

• Competitive compensation, including base salary plus commission/bonus opportunities.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Ongoing training and career development.
• Employee vehicle purchase and service discounts.
• Supportive team environment with opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed