Automotive Service Advisor

Lithia & Driveway•West Allis, WI

12d•Onsite

About The Position

Wilde Toyota is hiring an onsite Automotive Service Advisor in West Allis, Wisconsin. The Service Advisor welcomes customers, identifies vehicle service needs, explains recommendations and costs, prepares repair orders and estimates in ADP, and obtains approval for maintenance and repairs. The role coordinates repair orders with service technicians, keeps customers informed, reviews inspection results and completed work, processes payments, and supports a clear, positive customer experience throughout the repair process. The position reports to the Service Manager and requires flexible availability, including evenings, weekends, and holidays. Pay will be discussed during an in-person interview.

Requirements

At least 1 year of automotive experience.
Comfort using computers and learning dealership systems.
Ability to accurately enter repair orders and customer information.
Basic math skills for reviewing costs and processing payments.
Valid driver's license and acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Welcome customers and identify their vehicle service needs.
Listen to customer concerns and recommend appropriate services.
Conduct vehicle walk-arounds and offer multi-point inspections.
Explain recommended repairs, pricing, and expected completion times.
Prepare accurate repair orders and estimates in ADP.
Obtain customer approval for maintenance and repair recommendations.
Coordinate repair orders and communicate with service technicians.
Keep customers informed throughout the repair process.
Review inspection results and additional service recommendations with customers.
Process payments and review completed work at vehicle delivery.
Build customer relationships through clear communication.
Follow dealership service, customer contact, and delivery processes.