Automotive Service Advisor

Phil Long Hyundai of Motor City•Colorado Springs, CO

13d

About The Position

As an Automotive Service Advisor, you are the connection between customers and the service team. You turn customer concerns into clear repair plans, keep service visits on track, prepare accurate repair orders, communicate estimates and timelines, and obtain customer approval before beginning additional work. The role involves coordinating with technicians and dispatch, monitoring repair progress, keeping customers informed, and explaining completed work and charges. The day includes greeting customers and gathering vehicle information, coordinating shop updates and promised times, communicating changes to costs or timing, completing customer handoffs, maintaining accurate paperwork and an orderly workspace, and preparing for upcoming appointments.

Requirements

A.A. degree or equivalent; or 6–12 months of related experience or training; or an equivalent combination.
Strong communication, math, and problem-solving ability.
Comfort with written procedures and safety rules.
Manufacturer training.
Valid Driver’s License.

Responsibilities

Greet customers promptly, gather vehicle details, and document concerns clearly for technicians.
Review inspection results, recommend corrective actions, and explain completed work and charges.
Provide complete written estimates for labor and parts, set promised times, and coordinate with dispatch.
Monitor repair progress, update customers on changes, and resolve questions or complaints.
Ensure customers approve additional work before it begins.
Coordinate with the service team and keep customers informed about repair status, costs, and timing.
Complete customer handoffs and maintain paperwork and the workspace.
Prepare for upcoming appointments.