Service Advisor - AutoNation Toyota Leesburg

AutoNation • Leesburg, VA

3d

About The Position

AutoNation is a large automotive retailer offering new and used vehicles, customer financing, parts, and maintenance and repair services. It operates dealerships nationwide and supports cancer-related causes through its DRV PNK mission.

The Service Advisor works in the service department as the go-between for customers and Service Technicians. The role is active in the service lane and uses communication skills, automotive knowledge, and technology to explain technician recommendations in clear language and identify relevant service opportunities. The advisor helps customers plan vehicle maintenance and aims to build customer loyalty through an exceptional service experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction targets.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including cost and time estimates, with full transparency.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to assist customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED