Service Advisor - AutoNation Toyota Leesburg

AutoNation • Leesburg, VA

2d

About The Position

The Service Advisor works in AutoNation Toyota Leesburg’s service department as the go-between for Service Technicians and customers. The role includes active participation in the service lane, explaining technicians’ recommendations in clear language, and identifying relevant upsell opportunities to help keep customers’ vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to provide an exceptional service experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to help ensure timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and deals through YouDecide, a website offering offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED