Service Advisor

NELSON AUTO GROUP • Tulsa, OK

13d • Onsite

About The Position

Nelson Mazda Tulsa is hiring a Service Advisor for its on-site automotive service department in Tulsa, Oklahoma. The Service Advisor connects customers with service technicians, guides customers through their service experience, explains vehicle needs, and helps ensure customers feel informed and valued. The position offers an annual salary of $42,000 and a three-day workweek, with four days off each week. Automotive service experience is a plus but is not required; customer service experience, a strong work ethic, and willingness to learn are valued.

Requirements

• Friendly, outgoing, and passionate about helping others.
• Excellent communication and relationship-building skills.
• Dependable, organized, and able to manage multiple responsibilities.
• Self-motivated, accountable, and driven to succeed.
• Comfortable working in a fast-paced environment.
• A team player with a positive, professional attitude.
• Willingness to learn new technologies, processes, and skills.
• Takes pride in their work and strives to exceed expectations.

Nice To Haves

• Automotive service experience.
• Customer service experience.
• Strong work ethic and willingness to learn.

Responsibilities

• Welcome customers and provide a friendly, professional service experience.
• Build strong customer relationships through trust and communication.
• Listen to customer concerns and accurately document vehicle service needs.
• Explain recommended maintenance and repairs clearly.
• Prepare and review repair estimates, timelines, and service recommendations.
• Communicate with technicians to coordinate repairs and monitor vehicle progress.
• Provide proactive updates to customers throughout the service process.
• Manage repair orders and ensure accurate documentation.
• Help resolve customer concerns and deliver positive outcomes.
• Meet individual and departmental performance goals related to customer satisfaction, productivity, and service excellence.
• Collaborate with fellow advisors, technicians, and leadership to keep the service department running efficiently.

Benefits

• Annual salary of $42,000.
• Three-day workweek with four days off every week.
• Career growth and opportunities to learn, develop, and advance within Nelson Auto Group.
• Professional development in customer relations, automotive service, communication, and problem-solving.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed