Tire and Battery Service Advisor

Walmart•Sanford, FL

13d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by providing member service, maintaining sales-floor standards, coordinating orders and appointments, supporting service-bay workflow, and promoting TBC products and services. The role recommends tire and battery products and services using product knowledge, Sam’s Garage, and reference materials; explains warranties; and helps members make purchasing and service decisions. The advisor monitors orders, communicates changes or cancellations, assists with installation appointments, and supports tire maintenance and repair services. The position also maintains merchandise presentation and safety, operates TBC equipment and point-of-sale hardware, completes vehicle service requests and tests, handles member purchases and transactions, and maintains required documentation. It uses digital tools and handheld devices to support operations, service, and team training. The advisor models high-quality service, helps develop team members, and complies with company policies, safety requirements, and ethical standards. This position is based at the Sam’s Club location at 1101 Rinehart Rd, Sanford, Florida. The hourly wage range is $19.00–$27.00, with possible premiums of $0.35–$3.00 per hour in specific circumstances. The job posting also describes performance-based bonus awards and a benefits package, subject to eligibility and plan terms.

Requirements

Valid state-issued driver’s license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety and standards, including safety sweeps, proper forklift and hazardous-material handling, compliance with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised, and handle claims, returns, shrink, and damaged goods according to company policies.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, and resolve concerns using Sam’s Garage, product knowledge, and reference materials.
Promote TBC merchandise and services and collaborate with associates to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow and appointments based on waiting members, service queues, and required service times; make recommendations to the TBC Team Lead or Technicians as needed.
Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage adoption of new tools among team members.
Model high-quality member service, serve as a brand advocate, identify team roadblocks, and assist with training and developing team members.
Provide products and services in accordance with company policies and procedures; complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and maintain documents.
Operate hardware such as cash registers; process purchases and assist with payments, returns, refunds, and exchanges using the correct procedures for membership and payment types.
Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and complete work assignments by setting priorities, collaborating, communicating progress, and responding to feedback and change.
Follow TBC safety, security, legal, service, product-information, equipment-use, and documentation requirements; report complaints, hazards, and problems.
Follow point-of-sale procedures and applicable laws, assist members with payments, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and problems.
Demonstrate the company’s stated behaviors: respect individuals, act with integrity, serve customers and members, and strive for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.