Tire and Battery Service Advisor

Walmart•Sioux City, IA

20h•Onsite

About The Position

The Tire and Battery Service Advisor supports members in the Tire and Battery Center (TBC) by providing product and service recommendations, assisting with appointments and orders, and coordinating service workflow. The role helps maintain a safe, organized, stocked, and properly merchandised sales floor and service area, while following company policies, safety requirements, and applicable laws and industry guidelines. The advisor uses Sam’s Garage, product knowledge, reference materials, and digital tools to recommend suitable tire and battery products, explain warranties, assist with maintenance and repair services, and help members make purchasing and service decisions. The role monitors order status, communicates changes or cancellations, helps prioritize service appointments, operates TBC equipment and point-of-sale systems, and completes service requests, tests, and documentation. The advisor also supports and develops team members, promotes TBC offerings, and models high-quality member service and Walmart’s values.

Requirements

Valid state-issued driver’s license.
Must be at least 18 years of age.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services, purchasing decisions, service decisions, and concerns; explain product warranties and make recommendations using Sam’s Garage, product knowledge, and reference materials.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize workflow in TBC service bays by identifying waiting members, considering service-queue needs and time requirements, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or technicians.
Use knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve the service experience, make business decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality service and products, support and train team members, identify roadblocks, and help develop and mentor others.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to procedures for different membership and payment types.
Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and carry out business processes and related action plans.
Complete work assignments by using policies, data, and resources; collaborating with others; identifying priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
Follow TBC safety, security, legal, and service guidelines; provide members with correct information and timely service; and report complaints, hazards, product or service problems, and work-area issues.
Follow point-of-sale procedures to prevent shrink and comply with applicable laws; assist members with payment methods, return policies, and item locations; complete sales promptly; and report complaints, shrink issues, and other problems.
Demonstrate respect, integrity, customer focus, teamwork, continuous improvement, and support for Walmart’s goal of becoming a regenerative company.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefit program through Live Better U, with eligible programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.
Additional hourly premiums may apply in specific circumstances.