Service Advisor - AN Land Rover South Bay

AutoNation

9d • $4,000 - $14,000

About The Position

As a Service Advisor at AutoNation, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. Working in a state-of-the-art service department, you act as the go-between for Service Technicians and customers and play an active role in the service lane. You explain technicians’ recommendations in easy-to-understand language and suggest appropriate additional services to help keep customers’ vehicles safe. You use communication skills, automotive knowledge, and technology to identify service opportunities and provide an exceptional customer experience.

This is a commission-based position. The posting lists average compensation of $4,000 to $8,000 per month and also estimates commission-based earnings between $4,000 and $14,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to help ensure timely completion of work.
• Follow up with customers about vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.
• Explain technicians’ recommendations in clear, accessible language and suggest relevant additional services.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to offers and discounts through YouDecide.
• Opportunity to participate in AutoNation’s DRVPNK fundraising mission supporting cancer research and treatment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED