Service Advisor - Land Rover Woodland Hills

AutoNation • Los Angeles, CA

10d • $50,000 - $120,000

About The Position

AutoNation is a large automotive retailer with dealerships nationwide, offering new and used vehicles, customer financing, parts, and maintenance and repair services. As a Service Advisor, you will join a nationwide team servicing 20,000 cars a day and help build lasting customer loyalty. You will use communication skills, automotive knowledge, and technology to identify service and maintenance opportunities that help keep customers safe.

Working in a service department, the Service Advisor acts as the go-between for Service Technicians and customers. The role includes active work in the service lane, explaining technicians’ recommendations in clear language, and suggesting appropriate service opportunities. The position pays $50,000 to $120,000 annually.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments to support a positive service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders with transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers about vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED