Automotive Service Advisor - Land Rover Gwinnett

Group 1 Automotive, Inc. • Duluth, GA

3d

About The Position

Land Rover Gwinnett is seeking a high-performing Automotive Service Advisor to provide an outstanding, premium customer experience and help customers maintain their vehicles. The role involves advising customers on vehicle care, preparing repair estimates, coordinating service work and appointments, and following up with customers to encourage return visits and maintain customer satisfaction. The position is part of a performance-driven team that values excellence, collaboration, and career growth.

Requirements

• At least 1 year of Service Advisor experience.
• Product knowledge.
• Attention to detail.
• Interpersonal communication skills.
• Basic computer skills.
• Strong desire to provide an exceptional client experience.
• High school diploma or equivalent.
• Valid driver’s license.

Nice To Haves

• Experience with CDK, Xtime, and TSD.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers about vehicle care and the value of maintenance according to manufacturer specifications.
• Prepare and provide complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index (CSI) results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain CSI at or above the company’s specified district, regional, and national goals.
• Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• 401(k) plan with company match
• Paid time off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED