Automotive Service Advisor - Jaguar Buckhead & Land Rover Buckhead

Group 1 Automotive, Inc. • Atlanta, GA

2d

About The Position

Jaguar Buckhead & Land Rover Buckhead, part of Group 1 Automotive, is seeking a high-performing Automotive Service Advisor to provide a premium customer experience and help clients maintain their vehicles. The role is suited to a motivated professional who takes pride in outstanding service and thrives in a performance-driven, collaborative environment that values excellence and career growth.

The Service Advisor greets customers, gathers vehicle information, advises them on maintenance, prepares repair estimates, and coordinates repair timelines with customers and technicians. The role also includes managing calls and appointments, conducting customer follow-up, and following manufacturer warranty requirements and applicable laws and company policies. The position offers competitive pay based on experience, bonuses, training, and opportunities for advancement.

Requirements

• At least 1 year of Service Advisor experience.
• Product knowledge.
• Attention to detail.
• Interpersonal communication skills.
• Basic computer skills.
• Strong desire to provide an exceptional client experience.
• High school diploma or equivalent.
• Valid driver’s license.

Nice To Haves

• Experience with CDK, Xtime, and TSD.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications.
• Prepare and provide complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain Customer Satisfaction Index scores at or above the company’s specified district, regional, and national goals.
• Comply with applicable federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) plan with company match.
• Paid time off.
• Employee Stock Purchase Plan.
• Employee Vehicle Purchase Program.
• Professional work environment with job training, provided equipment, and advancement opportunities.
• Market-leading pay based on experience, plus bonuses.
• Structured, self-paced, paid training opportunities leading to manufacturer and Group 1 recognition.
• Pinnacle Awards Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED