Service Advisor - AN Land Rover South Bay

AutoNation • Torrance, CA

6d • $4,000 - $14,000 • Onsite

About The Position

The Service Advisor serves as the go-between for Service Technicians and customers in AutoNation's service department. The role involves working actively in the service lane, explaining technicians’ recommendations in clear language, and identifying appropriate upsell opportunities to help keep customers’ vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to deliver an exceptional service experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders, including transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure their satisfaction.
• Develop strong product knowledge to assist customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED