Customer Service/Service Advisor

Boss Truck Shops, Inc•Grand Island, NE

13d•$16 - $25

About The Position

The Service Advisor communicates with customers about vehicle repair needs and relays information to Service Technicians. The role includes greeting customers, helping them determine appropriate repairs and associated costs, maintaining current knowledge of Boss Shops’ services, and updating customers on repair status. The Service Advisor coordinates service-center scheduling and workflow, prepares estimates and work orders, finalizes payments, handles parts orders and collections, assigns work to technicians within company guidelines, and supports a safe and welcoming environment. The position also involves maintaining customer-facing areas and showroom merchandise, including receiving, stocking, and pricing products. This job has no supervisory responsibilities.

Requirements

Valid driver’s license and insurability to drive.
Ability to maintain working knowledge of parts inventory.
Ability to complete Service Advisor New Team Member Training within the first 90 days of employment.
Ability to use the computer system efficiently.
Ability to read, write, and perform math skills.
Positive, enthusiastic attitude.
Flexibility and ability to adapt to change.
Excellent communication skills.
Ability to work a flexible schedule to meet business needs, which may require weekends and evenings.
Reliable transportation and phone.
Ability to communicate in English, if applicable.
Willingness and ability to deliver friendly, courteous, prompt customer service and work cooperatively with other team members.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear.
Ability to occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.

Nice To Haves

Retail or guest service experience.

Responsibilities

Greet customers promptly and provide friendly, competent customer service.
Coordinate the service center’s scheduling and workflow.
Create estimates and work orders, finalize payments, follow cash-handling policies, and handle parts orders and collections for jobs.
Answer customer questions about service outcomes and consult with Technicians as needed.
Understand marketing and sales strategies to finalize transactions.
Consult with Technicians about needed repairs and communicate those needs to customers.
Increase knowledge of industry needs, products, and services.
Communicate customer needs to Technicians and Technician information to customers.
Keep customer-facing items clean, stocked, and up to date.
Receive merchandise, stock showroom products, and update their pricing.
Maintain a complete understanding of the Boss Shop Warranty process.
Assign work to Technicians within company guidelines.
Follow company safety policies and procedures to maintain a safe environment for employees and customers.
Report to work on time when scheduled.
Assist with other duties as assigned.