Service Advisor Jobs

About The Position

Requirements

• Exceptional customer service skills and the ability to handle a high volume of inquiries in person, by phone, and online.
• Experience using computer systems, specifically CDK or a similar work order system, and Microsoft Office, including Excel.
• Ability to learn new systems quickly.
• Excellent follow-up skills and the ability to communicate effectively with technicians, parts staff, and customers.

Nice To Haves

• Previous experience in a service department is strongly preferred.

Responsibilities

• Complete customer service authorizations and identify repairs by communicating with customers and technicians.
• Provide cost estimates and quotes to customers.
• Ensure customers have sufficient credit for authorized work and make payment arrangements as needed.
• Communicate estimated job start times and completion dates, provide progress updates, and inform customers about additional work identified during inspection or repair.
• Assign SPGs and estimated repair times to work order segments.
• Manage service jobs, approve technicians’ service reports, and perform final machine inspections.
• Invoice customers, including for warranty work, and review invoices with customers before closing work orders.

Benefits

• Competitive pay, negotiable based on experience.
• Extended health, dental, and vision insurance beginning on the first day of employment.
• Health savings account options.
• Flexible spending account options.
• Disability and life insurance.
• 401(k) with employer match and profit share after 90 days of employment.
• Annual tools and personal protective equipment allowance.
• Paid time off and paid holidays.
• Employee recognition rewards program.
• Opportunities to attend a yearly cruise for top performers.
• Opportunities for leadership and professional growth.
• Quarterly group outings and company events.