Service Advisor
About The Position
The Service Advisor provides maintenance and repair guidance for loaders and other equipment, coordinates repair estimates and work, and manages remote inventories of essential parts. The role reviews machine maintenance and repair logs to support budgeting for upcoming repair and maintenance needs by branch and machine, researches parts pricing and labor estimates, and prepares reports and spreadsheets. It involves interacting with branch staff, repair shops, and heavy equipment dealerships, as well as travel to branches and meetings as needed. The position may include other duties based on business needs. The work requires working indoors and outdoors year-round and climbing on and off large equipment and trucks, with travel of up to 25% of the time.
Requirements
- Five or more years of prior experience as a service writer at an automotive or heavy machinery dealership is preferred.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to work independently.
- Ability to communicate and relate to people at all levels, including senior leaders, within IAA, client organizations, and strategic partners through verbal, listening, writing, and presentation skills.
- Professionalism.
- Problem-solving and analytical skills.
- Ability to meet strict deadlines under demanding work conditions.
- Ability to lower repair and maintenance costs.
- Ability to work with repair and maintenance service providers to assess service needs.
- Ability to work indoors and outdoors year-round and climb on and off large equipment and trucks.
- Ability to travel up to 25% of the time.
Nice To Haves
- Experience as a heavy equipment mechanic is a plus.
- Five or more years of prior experience as a service writer at an automotive or heavy machinery dealership is preferred.
Responsibilities
- Provide maintenance and repair advice on loaders and other equipment.
- Coordinate estimates and repairs for loaders and other equipment.
- Order and maintain remote inventory of essential parts for repair and maintenance.
- Oversee and audit machine maintenance and repair logs to support budgeting for upcoming repair and maintenance requirements by branch and machine.
- Research parts pricing and labor estimates.
- Travel to branches and meetings as needed.
- Analyze information and create reports and spreadsheets.
- Interact with branch staff, repair shops, and heavy equipment dealerships.
- Perform other duties as assigned based on business needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401(k) plan with a 100% company match on the first 4% contributed
- 15 days of paid time off each year
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
