Automotive Service Advisor

Marquardt of Barrington GMC•Barrington, IL

About The Position

Marquardt of Barrington is seeking a customer-focused, high-energy Automotive Service Advisor to join its established service team at its GMC dealership in Barrington, Illinois. The dealership is family-owned and operated and describes its environment as clean, modern, supportive, and equipped with state-of-the-art facilities. Leadership actively manages daily workflow, and the team receives ongoing training and modern tools. The Service Advisor serves as the trusted liaison between customers and service technicians, helping customers understand vehicle concerns, inspection findings, diagnostic results, and required maintenance. The role emphasizes consultative, low-pressure communication, consistent updates throughout the repair process, and building lasting customer relationships. The stated earning potential is $80,000 to $120,000 or more per year, with a $3,000 sign-on bonus.

Requirements

Previous experience as an Automotive Service Advisor.
Strong interpersonal, active listening, and customer service skills.
High energy, a professional work ethic, and a collaborative team attitude.
A valid driver’s license and clean driving record.

Responsibilities

Greet customers, listen actively to vehicle concerns, and act as the liaison between customers and service technicians.
Present multi-point inspection findings, diagnostic results, and required maintenance clearly using a consultative, non-high-pressure approach.
Keep customers informed throughout the repair process and manage expectations from vehicle drop-off through delivery.
Build lasting customer relationships and encourage customer retention.