Automotive Service Advisor - Lexus of Ann Arbor
About The Position
Germain Lexus of Ann Arbor is hiring a performance-driven Automotive Service Advisor for a fast-paced, customer-focused, high-volume dealership. The position combines a competitive base salary with commission, with earnings tied to hours per repair order, sales performance, and customer satisfaction. Weekly pay is offered, and high-performing advisors have strong earning potential. The Service Advisor greets customers, recommends maintenance and repair services, and guides customers through the service process with clear communication and accurate estimates. The role includes monitoring repair progress, managing repair-order efficiency, following up with customers, and meeting customer satisfaction and performance metrics. Germain Automotive Partnership describes its workplace as supportive and focused on developing talent and promoting from within. Benefits available starting day one include medical, dental, and vision insurance, a 401(k) with company support, weekly pay, life insurance, short- and long-term disability coverage, and employee discounts. Paid time off is available after 90 days, and parental leave is offered. The dealership provides state-of-the-art tools and technology.
Requirements
- At least 2 years of experience as a Service Advisor or in an automotive dealership role with a luxury brand.
- Proven ability to sell services and build customer trust.
- Strong understanding of vehicle maintenance and repair recommendations.
- Excellent communication and closing skills.
- Ability to thrive in a performance-driven environment.
- Professional appearance and strong work ethic.
- Valid driver’s license.
- Must pass pre-employment screening, including a background check, drug test, and motor vehicle record check.
Nice To Haves
- ASE certification.
- Bilingual ability.
Responsibilities
- Greet every customer with energy, urgency, and professionalism.
- Recommend needed maintenance and repair services to drive revenue.
- Build customer trust through clear, transparent communication and expert guidance.
- Provide accurate estimates and confidently present service recommendations.
- Set expectations and keep customers informed throughout the service process.
- Monitor repair progress and maximize the efficiency of each repair order.
- Deliver an outstanding customer experience that encourages repeat business and referrals.
- Meet or exceed customer satisfaction and performance metrics.
Benefits
- Medical, dental, and vision insurance starting day one.
- 401(k) with company support.
- Weekly pay.
- Paid time off after 90 days.
- Parental leave.
- Life insurance.
- Short- and long-term disability coverage.
- Employee discounts.
- State-of-the-art tools and technology.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
