Automotive Service Advisor - Lexus of Easton
About The Position
Germain Lexus of Easton is hiring a customer-focused Service Advisor for a fast-paced, high-volume dealership. The role offers a competitive base-plus-commission pay structure, with earnings tied to hours per repair order, sales performance, and customer satisfaction. Weekly pay is provided, and high performers have strong earning potential. The Service Advisor builds customer relationships, recommends maintenance and repair services, communicates estimates and recommendations clearly, and keeps customers informed throughout the repair process. The position also involves monitoring repair progress, improving repair-order efficiency, and meeting customer satisfaction and performance metrics. Germain Automotive Partnership describes itself as supporting employee development, internal promotion, and providing tools for success.
Requirements
- At least 2 years of experience as a Service Advisor or in an automotive dealership role.
- Proven ability to sell services and build customer trust.
- Strong understanding of vehicle maintenance and repair recommendations.
- Excellent communication and closing skills.
- Ability to thrive in a performance-driven environment.
- Professional appearance and strong work ethic.
- Valid driver’s license.
- Must pass pre-employment background, drug, and motor vehicle record screenings.
Nice To Haves
- ASE certification.
- Bilingual ability.
Responsibilities
- Greet customers with energy, urgency, and professionalism.
- Recommend needed maintenance and repair services to drive revenue.
- Build customer trust through clear, transparent communication and expert guidance.
- Provide accurate estimates and present service recommendations confidently.
- Set expectations and keep customers informed throughout the service process.
- Monitor repair progress and maximize the efficiency of each repair order.
- Deliver customer experiences that encourage repeat business and referrals.
- Meet and exceed customer satisfaction and performance metrics.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company support
- Weekly pay
- Paid time off after 90 days
- Parental leave
- Life insurance
- Short- and long-term disability insurance
- Employee discounts
- State-of-the-art tools and technology
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
