Service Advisor - Lexus of Easton
About The Position
The Service Advisor schedules service work in the service department and sells customers additional services their vehicles need. The role includes coordinating appointments, gathering customer and vehicle information, welcoming customers, preparing accurate written estimates, and setting promised completion times. The advisor monitors repair progress, communicates changes to estimates or timelines, explains costs and time requirements, and obtains authorization before additional repairs are performed. The role also involves advising customers about vehicle care and manufacturer-recommended maintenance, maintaining customer satisfaction and dealership service-order standards, and following applicable regulations and safety procedures.
Requirements
- Ability to read and comprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of mechanical vehicle operations.
- Professional personal appearance.
- Excellent oral and written communication skills.
- Valid driver's license.
- Ability to pass pre-employment testing, including a background check, drug test, and motor vehicle report.
Nice To Haves
- ASE certification.
- Sales experience.
- Bilingualism; it is not required but can be helpful.
Responsibilities
- Schedule service appointments and obtain customer and vehicle data before arrival when possible.
- Greet customers in a timely, friendly manner.
- Provide complete and accurate written estimates for labor and parts and establish a promised time.
- Check repair progress throughout the day.
- Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain authorization before performing additional repairs.
- Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
- Advise customers on vehicle care and the value of manufacturer-specified maintenance, using maintenance menus.
- Maintain the dealership-prescribed standard for hours per customer repair order written.
- Follow federal, state, and local regulations, including requirements related to hazardous-waste disposal and OSHA right-to-know.
- Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.
- Perform duties and responsibilities in a safe manner.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Weekly pay
- Parental leave
- 401(k)
- Life insurance
- Short- and long-term disability insurance
- Paid time off accrued after 90 days
- Employee discounts
- State-of-the-art technology
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
