Service Advisor - Lexus of Palm Beach

AutoNation • Palm Beach, FL

1d

About The Position

As a Service Advisor at AutoNation, you will help customers understand vehicle service recommendations and identify maintenance and repair opportunities that support vehicle safety. Working in a service department, you will act as the link between customers and Service Technicians, explain recommendations in clear language, and use technology and automotive knowledge to support a positive service experience. The role includes active involvement in the service lane and a focus on customer loyalty and satisfaction.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use consultative selling to help customers plan for ongoing required vehicle maintenance.
• Prepare repair orders that include transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Build product knowledge to assist customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to offers and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED