Automotive Service Consultant - Lexus of Nashville
About The Position
Lexus of Nashville is seeking an exceptional Service Consultant to join its expanding team. The role is suited to someone who thrives in a fast-paced, guest-focused environment. As the primary connection between guests and the service department, the Service Consultant guides guests through their service experience and helps ensure that repairs, recommendations, and interactions reflect Lexus standards. The position combines customer communication, repair-order preparation and coordination, service scheduling, and collaboration with technicians to support customer satisfaction and efficient service operations.
Requirements
- Must be at least 19 years old.
- High school diploma or GED.
- Basic mechanical understanding of automobiles.
- Strong customer-relations skills and ability to connect with customer inquiries.
- Effective verbal and written communication skills, with strong attention to detail.
- Computer literacy.
- Team-oriented mindset and commitment to customers and colleagues.
- Friendly demeanor, high energy, and willingness to exceed expectations.
- Ability to pass pre-employment screenings, including a background check, MVR, drug test, and credit report, and to verify a valid driver's license.
Nice To Haves
- Reynolds and Reynolds experience.
Responsibilities
- Recommend repairs and services that support customers’ needs and build trust and long-term satisfaction.
- Confirm warranty and service-contract coverage by reviewing records and explaining provisions and exclusions.
- Manage service appointment scheduling and gather customer and vehicle information in advance when possible.
- Work with service greeters to create a smooth, welcoming check-in experience.
- Communicate customer concerns to technicians and coordinate test drives when needed.
- Prepare detailed repair orders that capture symptoms, causes, and required services; obtain approval signatures; and enter information into the service database.
- Review service history and identify additional maintenance opportunities that support vehicle longevity.
- Educate customers about vehicle care and the long-term value of following manufacturer recommendations.
- Assign repair orders to technicians to support efficiency and service quality.
- Track repair progress and proactively update customers about timing or cost changes, obtaining authorization for additional work.
- Review completed repair orders for accuracy and completeness before closing them.
- Explain completed work and associated charges clearly and confidently.
- Maintain exceptional customer satisfaction standards and uphold the dealership’s reputation.
- Coordinate work orders to support productivity and a seamless customer experience.
- Maintain a polished, professional appearance.
- Perform additional duties as assigned.
Benefits
- Health and dental insurance.
- Closed every Sunday and all major holidays.
- Paid vacation days.
- Paid Lexus training.
- Vehicle reimbursement program.
- IRA match program.
- Christmas club program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
