Service Advisor Jobs

About The Position

Requirements

• Strong mechanical aptitude and understanding of preventative maintenance schedules.
• Effective leader with coaching, communication, and conflict resolution skills.
• Detail-oriented with strong organizational and documentation abilities.
• Comfortable working in fast-paced, high-priority environments with shifting demands.
• Proficient in Microsoft Office and maintenance software (TMT preferred).
• Customer-focused with the ability to manage multiple stakeholders and service priorities.
• High School Diploma or equivalent required.
• Minimum 3 years of experience in a service writer, maintenance coordination, or administrative supervisor role within transportation or mechanical services.

Nice To Haves

• Post-secondary education in Business, Transportation, or a related field is an asset.
• Experience supervising staff and managing both shop and washrack operations is preferred.

Responsibilities

• Supervise and coach service administrators and writers to ensure procedural compliance, productivity, and professional communication.
• Ensure consistent documentation and workflow execution across both maintenance and cleaning operations.
• Coordinate with internal support teams (e.g., NTSsupport) to resolve system-related issues.
• Act as a primary contact for equipment and cleaning service inquiries from drivers, dispatch, and external customers.
• Communicate status updates, ETAs, and service recommendations clearly and professionally.
• Escalate service-related issues requiring urgent resolution or cross-functional coordination.
• Select and manage third-party vendors; issue and track vendor repair orders (VROs).
• Review vendor estimates and paperwork for accuracy, cost efficiency, and documentation compliance.
• Resolve vendor disputes and monitor repair timelines to reduce downtime.
• Coordinate PM schedules and inspections to meet both internal standards and regulatory requirements.
• Manage follow-ups such as retorques and overdue work orders.
• Identify and escalate safety or compliance risks as needed.
• Coordinate daily repair and tank cleaning schedules in partnership with shop supervisors, foremen, and parts personnel.
• Track labor, parts, and cleaning activities to ensure proper billing and cost allocation.
• Assist with intake assessments and estimate preparation.
• Utilize TMT and other maintenance systems to manage workflow and digital records.
• Ensure timely scanning and attachment of inspection forms, cleaning reports, and work orders.
• Oversee accurate coding and closure of work orders for both mechanical and washrack services.
• Support internal conflict resolution on repair justifications and scope of work.
• Help troubleshoot minor mechanical issues and guide drivers to safe locations or appropriate vendors.
• Identify and implement process improvements across service, cleaning, and administrative workflows.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Many more health and wellness benefits
• Paid vacation
• Floating holidays
• Sick time
• Company holidays
• Paid time off for volunteer activities
• Tuition Reimbursement Program
• Continuous learning and career development