Service Advisor Jobs

About The Position

Requirements

• High school diploma or equivalent (GED) required.
• Prior customer service experience required.
• Automotive service, retail, or hospitality background with strong communication and problem-solving skills.
• Strong communication, active listening, and customer service skills.
• Ability to write accurate repair orders and multitask in a fast-paced environment.
• Ability to explain technical repairs clearly.
• Valid driver's license required.

Nice To Haves

• Associate's degree in Automotive Technology, Business, or a related field.
• 1–2+ years of dealership service advisor experience with a proven record of driving CSI.
• Experience upselling maintenance services and managing high-volume service drives.
• Experience with dealership management systems such as CDK or Reynolds & Reynolds.
• Familiarity with manufacturer warranty processes.
• Knowledge of multi-point inspections and service upselling techniques.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.