Kendall Ford Express Service Advisor

Kendall Dealership Holdings•Marysville, WA

About The Position

Kendall Auto Group is hiring an Express Lube Service Advisor for the Service team at Kendall Ford of Marysville. The Service Department is a fast-paced environment serving customers throughout the community. The Advisor is a first point of contact for service customers and helps build lasting customer relationships by identifying and selling vehicle repairs and maintenance, making informed recommendations, and providing a strong customer experience. The role involves working with customers, technicians, and salespersons; verifying that work was properly performed and diagnosed; researching vehicle history; maintaining customer information; completing tasks efficiently and in an organized manner; communicating with customers by telephone, email, and chat; and scheduling service appointments. Working conditions are primarily indoors and may involve spending up to a full work shift on a PC, standing or walking short distances, and frequent telephone use. Kendall describes itself as a family-owned and operated dealership group that has sold and serviced vehicles since 1937. Its stated mission is to deliver an unrivaled customer experience and to be a responsible steward of the communities in which it operates.

Requirements

Experience in service writing is required.
Proven strong customer service skills.
Ability to multitask.
General knowledge of automobiles and their maintenance.
Valid driver’s license and a good driving record.
Ability to demonstrate time management, strong work ethics, and strong communication skills.
Ability to make recommendations and prioritize items in order of importance for customers.
Ability to work in a fast-paced and constantly changing environment.

Nice To Haves

Dealership experience is preferred.

Responsibilities

Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verify that work was properly performed and diagnosed.
Research vehicle history to make educated recommendations.
Input and maintain customer information.
Complete work tasks efficiently and in an organized manner.
Communicate with customers throughout the day using telephone, email, and chat systems.
Schedule service appointments.

Benefits

Competitive pay plan with a monthly wage range of $3,500 to $6,500.
Substantial bonus program.
Shop Manager on-site for assistance.
Fair dispatching and teamwork environment.
Large loyal customer base.
Experienced and loyal service technicians.
Clean and safe shop with needed equipment.
Career path development opportunities.
Competitive paid time off.
Discounts on parts, service, and vehicle purchases for the employee and immediate family.
Medical, dental, and vision insurance.
Paid life insurance.
401(k) plan with Fidelity; the company also describes a 401(k) plan with company contributions.
Accident and illness supplemental plans.
Flexible spending plan.
Entire family purchase plan.