Ford Service Advisor

Jenkins & Wynne Ford • Clarksville, TN

2d

About The Position

Jenkins & Wynne Ford is seeking a customer-focused Ford Service Advisor to join its service team in Clarksville, Tennessee. The Service Advisor is the primary point of contact between customers and service technicians, helping ensure clear communication, honest recommendations, and a positive service experience. The role involves understanding customer concerns, coordinating vehicle repairs, explaining recommendations and costs, and maintaining customer relationships in a busy Ford service department. The company describes its workplace as supportive and team-oriented, with training, ongoing support, competitive earning opportunities, and opportunities for professional growth.

Requirements

• Strong customer service, communication, and organizational skills.
• Ability to explain automotive maintenance and repairs clearly and professionally.
• Comfort discussing service recommendations, estimates, and repair costs with customers.
• Ability to multitask and manage customer needs in a fast-paced service environment.
• Basic computer skills and ability to learn dealership service software.
• Strong problem-solving skills and attention to detail.
• Valid driver's license and acceptable driving record.
• Positive attitude, dependable work ethic, and commitment to teamwork.

Nice To Haves

• Previous automotive service advisor experience.
• Ford dealership or manufacturer experience.

Responsibilities

• Greet service customers professionally and provide a welcoming dealership experience.
• Listen to customer concerns, identify service needs, and accurately document vehicle concerns and requested repairs.
• Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and technician findings.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Proactively update customers on vehicle status, repair recommendations, and service progress.
• Review technician inspection findings and explain recommended services clearly to customers.
• Obtain customer authorization before proceeding with additional repairs.
• Coordinate with service technicians, parts personnel, and service management to support efficient workflow and timely repairs.
• Explain completed repairs, warranty coverage, and service recommendations at vehicle pickup.
• Build lasting customer relationships through professionalism, transparency, and exceptional service.
• Maintain accurate service records and follow Ford manufacturer and dealership procedures.
• Meet departmental goals for customer satisfaction, productivity, and service performance.

Benefits

• Competitive compensation
• Paid holidays
• Competitive earned vacation time
• 401(k) retirement plan with company match
• Health, dental, and vision insurance
• Health Savings Account (HSA) options
• Employee discounts on vehicle purchases, parts, and service
• Opportunities for continued professional growth and development
• Training and ongoing support
• Complimentary tickets to events at F&M Bank Arena and other social events
• Workplace events, including food truck visits
• Employee appreciation celebrations and special events
• Employee appreciation program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed