Ford Quicklane Service Advisor

Jenkins & Wynne Ford • Clarksville, TN

2d

About The Position

Jenkins & Wynne Ford is hiring a full-time Quick Lane Service Advisor in Clarksville, Tennessee. The advisor is the primary point of contact for customers visiting the Quick Lane department, which handles routine vehicle maintenance such as oil changes, tire services, brake repairs, and other essential maintenance. The role involves helping customers understand their vehicle’s maintenance needs, coordinating work with technicians, and providing an efficient, friendly, and professional service experience.

The position is part of an established service department with a strong customer base. Jenkins & Wynne describes its workplace as supportive and team-oriented, with training, ongoing support, employee appreciation, and opportunities for professional growth. The company emphasizes customer satisfaction, dependable service, and building lasting customer relationships.

Requirements

• Excellent communication and customer service skills.
• Ability to explain basic vehicle maintenance needs and service recommendations clearly.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Comfort discussing maintenance recommendations, pricing, and service estimates with customers.
• Basic computer skills and willingness to learn dealership service software.
• Strong attention to detail and problem-solving abilities.
• Valid driver's license and acceptable driving record.
• Dependable, professional, and committed to working as part of a team.

Nice To Haves

• Previous automotive service advisor, customer service, or retail experience.
• Knowledge of routine automotive maintenance, including oil changes, tires, brakes, and batteries.
• Ford dealership or Quick Lane experience.

Responsibilities

• Greet Quick Lane customers professionally and provide a friendly, welcoming service experience.
• Assist customers with routine maintenance needs, including oil changes, tire rotations and replacements, brake services, battery replacements, and other general maintenance.
• Listen to customer concerns and accurately document requested maintenance services.
• Prepare repair orders and communicate service recommendations, pricing, and estimated completion times clearly.
• Review vehicle inspection results and explain recommended maintenance services professionally.
• Obtain customer authorization before performing additional maintenance or repairs.
• Coordinate with Quick Lane technicians to maintain efficient workflow and minimize customer wait times.
• Provide timely updates to customers about service progress and vehicle readiness.
• Educate customers on manufacturer-recommended maintenance schedules and preventative care.
• Build customer relationships through friendly, honest, and dependable service.
• Maintain accurate customer records and follow dealership procedures.
• Meet departmental goals for customer satisfaction, productivity, and service performance.
• Work with the Ford service department to direct customers needing more extensive diagnostic or mechanical repairs to the appropriate service team.

Benefits

• Competitive compensation.
• Paid holidays.
• Competitive earned vacation time.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance.
• Health Savings Account (HSA) options.
• Employee discounts on vehicle purchases, parts, and service.
• Opportunities for continued professional growth and development.
• Supportive, team-oriented workplace.
• Training and ongoing support.
• Complimentary tickets to events at F&M Bank Arena and other social events.
• Workplace events, including food truck visits.
• Employee appreciation celebrations and special events.
• Employee appreciation program recognizing team members' work and dedication.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed