Ford Quicklane Service Advisor

Jenkins & Wynne Ford • Clarksville, TN

3d

About The Position

Jenkins & Wynne Ford is hiring a customer-focused Quick Lane Service Advisor in Clarksville, Tennessee. The Quick Lane department handles routine vehicle maintenance, including oil changes, tire services, brake repairs, and other essential maintenance. The Service Advisor is the primary point of contact for customers, helping them understand their vehicles’ maintenance needs, coordinating service with technicians, and ensuring an efficient, friendly, and professional customer experience.

The role involves supporting a busy maintenance department and established customer base. The advisor helps customers maintain their vehicles safely and efficiently, builds relationships that encourage repeat business, and works with the Ford service department to direct customers who need more extensive diagnostic or mechanical repairs to the appropriate team.

Requirements

• Excellent communication and customer service skills.
• Ability to explain basic vehicle maintenance needs and service recommendations clearly.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Comfort discussing maintenance recommendations, pricing, and service estimates with customers.
• Basic computer skills and willingness to learn dealership service software.
• Strong attention to detail and problem-solving abilities.
• Valid driver's license and acceptable driving record.
• Dependable, professional, and committed to working as part of a team.

Nice To Haves

• Previous automotive service advisor, customer service, or retail experience is preferred.
• Knowledge of routine automotive maintenance, including oil changes, tires, brakes, and batteries, is a plus.
• Ford dealership or Quick Lane experience is preferred but not required.

Responsibilities

• Greet Quick Lane customers professionally and provide a friendly, welcoming service experience.
• Assist customers with routine maintenance needs, including oil changes, tire rotations, tire replacements, brake services, battery replacements, and other general maintenance.
• Listen to customer concerns and accurately document requested maintenance services.
• Prepare repair orders and clearly communicate service recommendations, pricing, and estimated completion times.
• Review vehicle inspection results and explain recommended maintenance services clearly and professionally.
• Obtain customer authorization before performing additional maintenance or repairs.
• Coordinate with Quick Lane technicians to maintain an efficient workflow and minimize customer wait times.
• Provide timely updates to customers regarding service progress and vehicle readiness.
• Educate customers on manufacturer-recommended maintenance schedules and preventative care.
• Build lasting customer relationships through friendly, honest, and dependable service.
• Maintain accurate customer records and follow dealership procedures.
• Meet departmental goals for customer satisfaction, productivity, and service performance.
• Work collaboratively with the Ford service department to direct customers requiring more extensive diagnostic or mechanical repairs to the appropriate service team.

Benefits

• Competitive compensation
• Paid holidays
• Competitive earned vacation time
• 401(k) retirement plan with company match
• Health, dental, and vision insurance
• Health Savings Account (HSA) options
• Employee discounts on vehicle purchases, parts, and service
• Opportunities for continued professional growth and development
• Supportive, team-oriented workplace
• Training and ongoing support
• Complimentary tickets to events at F&M Bank Arena and other social events
• Workplace events, including food truck visits
• Employee appreciation celebrations and special events
• Employee appreciation program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed