Quicklane Service Advisor

Fort Dodge Ford Lincoln Toyota•Fort Dodge, IA

About The Position

Fort Dodge Ford is seeking a Quicklane Service Advisor to manage the customer experience in the Quicklane service drive. The advisor serves as the first point of contact for customers and should be familiar with product offerings, inventory needs, technician scheduling, and customer service. Responsibilities range from greeting vehicle owners and explaining the Quicklane process to providing support for customer inquiries and leading technicians through the oil change and multi-point inspection process. Candidates new to the automotive industry may be considered if they have experience in customer service, retail sales, restaurants, or hospitality. Fort Dodge Ford Lincoln Toyota states that it provides equal employment opportunities and prohibits discrimination and harassment on the basis of protected characteristics under applicable federal, state, and local laws.

Requirements

Previous dealership experience.
Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Fantastic communication skills with customers.
Professional, well-groomed personal appearance.
Willingness to submit to a pre-employment background check and drug screen.

Nice To Haves

Experience in customer service, retail sales, the restaurant industry, or hospitality is welcomed for candidates new to the automotive industry.

Responsibilities

Oversee the flow of the Quicklane Drive.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and carry out additional assignments that help leave customers with a positive impression of the dealership.
Provide concierge support for owner inquiries by phone or in person so customers are not mishandled.
Lead a team of six technicians through the Quicklane oil change process, including a multi-point inspection.