Service Advisor- Ford Wolfchase

AutoNation • Bartlett, TN

10d

About The Position

As a Service Advisor at AutoNation, you’ll help service customers and build long-term customer loyalty as part of a nationwide team. Working in the service department, you’ll act as the go-between for Service Technicians and customers, explain technician recommendations in easy-to-understand language, and identify opportunities to help keep customers’ vehicles safe. The position involves working actively in the service lane and using technology, automotive knowledge, and communication skills to provide an exceptional customer experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, a vehicle walk-around, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including cost and time estimates, with full transparency.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers about vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.
• Explain Service Technician recommendations in clear language and suggest appropriate up-sell opportunities.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED