Ford Service Advisor
About The Position
Jenkins & Wynne Ford is hiring a motivated, experienced, and customer-focused Ford Service Advisor to join its service team in Clarksville, Tennessee. The Service Advisor is the primary point of contact between customers and service technicians, helping provide clear communication, honest recommendations, and a positive service experience in a busy dealership service department. The role involves welcoming customers, understanding and documenting vehicle concerns, recommending maintenance and repairs, preparing repair orders and estimates, coordinating work with technicians and parts personnel, and keeping customers informed throughout the service process. The Service Advisor also explains completed repairs and warranty coverage, maintains accurate records, follows Ford and dealership procedures, and contributes to customer satisfaction and department performance goals. Jenkins & Wynne describes its workplace as supportive and team-oriented, with an established customer base, training and ongoing support, opportunities for professional growth, competitive compensation, and an employee appreciation program. The position is full-time.
Requirements
- Strong customer service, communication, and organizational skills.
- Ability to explain automotive maintenance and repairs clearly and professionally.
- Comfort discussing service recommendations, estimates, and repair costs with customers.
- Ability to multitask and manage customer needs in a fast-paced service environment.
- Basic computer skills and ability to learn dealership service software.
- Strong problem-solving skills and attention to detail.
- Valid driver's license and acceptable driving record.
- Positive attitude, dependable work ethic, and commitment to teamwork.
Nice To Haves
- Previous automotive service advisor experience is preferred.
- Ford dealership or manufacturer experience is a plus.
Responsibilities
- Greet service customers professionally and provide a welcoming dealership experience.
- Listen to customer concerns, identify service needs, and accurately document vehicle concerns and requested repairs.
- Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and technician findings.
- Prepare accurate repair orders and communicate estimated costs and completion times.
- Maintain proactive communication with customers about vehicle status, repair recommendations, and service updates.
- Review technician inspection findings and clearly explain recommended services to customers.
- Obtain customer authorization before proceeding with additional repairs.
- Coordinate with service technicians, parts personnel, and service management to support efficient workflow and timely repairs.
- Explain completed repairs, warranty coverage, and service recommendations at vehicle pickup.
- Build customer relationships through professionalism, transparency, and exceptional service.
- Maintain accurate service records and follow Ford manufacturer and dealership procedures.
- Meet departmental goals for customer satisfaction, productivity, and service performance.
Benefits
- Paid holidays
- Competitive earned vacation time
- 401(k) retirement plan with company match
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account options
- Employee discounts on vehicle purchases, parts, and service
- Opportunities for continued professional growth and development
- Training and ongoing support
- Complimentary tickets to events at F&M Bank Arena and other social events
- Workplace events, including food truck visits
- Employee appreciation celebrations and special events
- Employee appreciation program that recognizes team members' work and dedication
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
