Service Advisor - Baytown Ford

Sonic Automotive•Baytown, TX

9h•$60,000 - $144,000

About The Position

As a Service Advisor at Baytown Ford, a Sonic Automotive family dealership, you will be a key member of the service team, providing outstanding customer service and supporting the smooth operation of the service department. You will act as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired in a timely manner. The role includes documenting vehicle concerns, explaining recommended work and costs, coordinating appointments and repairs, keeping customers informed, preparing invoices, processing payments, and following up to ensure customer satisfaction.

Requirements

At least 1 year of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
Authorization to work in the USA.
Ability to pass pre-employment testing, including background checks, MVR, and drug test, and to provide a valid driver's license.

Nice To Haves

Experience using and working with CDK.
Previous Ford experience.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Explain recommended services and repairs in detail.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with service technicians to ensure timely completion of repairs.
Update customers on vehicle status throughout the service process.
Provide accurate repair timelines and inform customers of delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices, including a breakdown of services performed.
Process payments and handle billing inquiries.
Follow up with customers after service to ensure satisfaction and address concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.