Kendall Ford Express Service Advisor
About The Position
Kendall Auto Group is hiring an Express Lube Service Advisor to join the Service team at Kendall Ford of Marysville. The Service Department is a fast-paced environment serving customers throughout the community. Advisors are a primary customer contact and help build lifelong service relationships by listening to customers, making informed recommendations, and prioritizing repairs and maintenance according to importance. The role involves working with customers, technicians, and salespeople to identify and sell vehicle repairs and maintenance. The Advisor verifies that work was properly performed and diagnosed, researches vehicle history to make informed recommendations, maintains customer information, completes tasks efficiently and in an organized manner, communicates with customers by telephone, email, and chat, and schedules service appointments. Working conditions are primarily indoors. The role may involve spending up to a full work shift on a PC, standing or walking short distances during the shift, and frequently using a telephone. Kendall describes its service environment as fast-paced and constantly changing.
Requirements
- Experience in service writing is required.
- Proven strong customer service skills.
- Ability to multitask.
- General knowledge of automobiles and their maintenance.
- Valid driver's license and a good driving record.
- Ability to manage time effectively, demonstrate strong work ethic, and communicate effectively.
Nice To Haves
- Dealership experience is preferred.
Responsibilities
- Interface with customers, technicians, and salespeople to identify and sell vehicle repairs and maintenance.
- Verify that work was properly performed and diagnosed.
- Research vehicle history to make informed recommendations.
- Input and maintain customer information.
- Complete work tasks efficiently and in an organized manner.
- Communicate with customers throughout the day using telephone, email, and chat systems.
- Schedule service appointments.
- Make recommendations and prioritize items according to importance for customers.
Benefits
- Competitive pay plan with a monthly wage range of $3,500.00–$6,500.00.
- Substantial bonus program.
- Shop Manager on-site for assistance.
- Fair dispatching and a teamwork environment.
- Large loyal customer base.
- Experienced and loyal service technicians.
- Clean and safe shop with necessary equipment.
- Career path development opportunities.
- Competitive paid time off.
- Discounts on parts, service, and vehicle purchases for the employee and immediate family.
- Medical, dental, and vision insurance.
- Paid life insurance.
- 401(k) plan with Fidelity; the company also mentions 401(k) contributions.
- Accident and illness supplemental plans.
- Flexible spending plan.
- Family purchase plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
