Full Time Service Advisor Assistant

Uftring Chrysler Dodge Jeep Ram • North Pekin, IL

4d

About The Position

The Assistant Service Advisor supports the Service Department by assisting customers, coordinating vehicle service appointments, and helping ensure a smooth, positive customer experience. The role works closely with Service Advisors, technicians, and management to maintain efficient workflow and provide excellent customer service.

The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with an hour for lunch. Compensation starts at $20 per hour and is based on experience. Uftring Auto Group describes its hiring process as thorough but fast and notes opportunities for advancement and promotion from within.

Requirements

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Professional attitude and strong attention to detail.
• Computer proficiency and willingness to learn dealership software.
• Ability to work effectively as part of a team.
• Must possess a valid Illinois driver’s license with an acceptable driving record.

Nice To Haves

• Basic automotive knowledge preferred.

Responsibilities

• Greet customers and assist with their service needs in a professional and friendly manner.
• Assist Service Advisors with writing repair orders and documenting customer concerns.
• Schedule service appointments and coordinate customer follow-ups.
• Communicate with customers about vehicle status, service recommendations, and estimated completion times.
• Assist with preparing estimates and reviewing repair orders for accuracy.
• Coordinate with technicians to ensure timely completion of service work.
• Answer incoming phone calls and respond to customer inquiries.
• Maintain accurate customer and vehicle information.
• Assist with check-in and check-out procedures.
• Help maintain an organized and professional service department.
• Support the Service Manager and Service Advisors with daily operations.

Benefits

• Career Builder Bonus and Incentive Programs for qualifying positions.
• Opportunities for advancement and promotion from within.
• Vacation and paid time off, with PTO available within the first year of employment.
• Paid time off for bereavement.
• Medical, dental, vision, life, short-term disability, and Teladoc insurance plans, with company participation.
• 401(k) plan with company participation.
• Employee discounts on vehicles, parts, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed