Client Advisor, Full Time

FERRAGAMO•Beverly Hills, CA

10d•$23 - $24•Onsite

About The Position

Ferragamo is seeking a full-time Client Advisor for its Beverly Hills location. The Client Advisor delivers specialized customer service by building emotionally enriched relationships with clients, developing loyalty through personal connections and CRM initiatives, and driving sales by understanding client desires and creating a personalized, hand-crafted experience. The role promotes a positive, collaborative work environment and supports store operations by maintaining stock in designated selling-floor and stockroom areas. Client Advisors provide expert styling and brand knowledge, support cross-selling, record customer information in the company CRM, and use company KPIs to identify ways to improve performance. Sales may take place in person, by telephone, or by email; the position also involves fitting customers for shoes and recommending merchandise across channels. Ferragamo describes its culture as collaborative, inclusive, and committed to Italian craftsmanship, innovation, and sustainability. The company states that its team includes approximately 3,800 professionals and that it operates around 400 directly operated stores worldwide.

Requirements

Caring, authentic, trusted client-advisor approach and a passion for style.
In-depth knowledge of luxury clients’ desires, needs, and expectations.
Strong communication skills, personal care, and empathy when assisting clients.
Ability to tell stories and ask engaging questions.
Willingness to contribute ideas, innovate, grow, and learn.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management, including by telephone with proper etiquette.
Ability to multitask while remaining attentive to customers and flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Regular and reliable attendance.
Ability to work a variety of hours, potentially including mornings, evenings, and weekends, based on store needs.
Ability to perform the physical activities and lift at least 20 pounds described in the posting.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience; luxury retail experience is a plus.

Responsibilities

Demonstrate active leadership on the selling floor, drive individual and team objectives, and be accountable for sales results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in designated areas on the selling floor and in the stockroom.
Create a personalized selling experience that makes clients feel confident and energized.
Cultivate authentic, long-term relationships with clients and make each interaction centered on their needs.
Take action on the selling floor to ensure a memorable client experience and demonstrate expert styling and brand knowledge.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM database to maintain and develop client relationships.
Think innovatively about ways to improve and create value for clients.
Conduct sales in person, by telephone, and by email, including waiting on customers and fitting them properly with shoes.
Understand company KPIs and identify strategies to enhance performance standards.
Take an aggregate approach to identifying and recommending merchandise across all channels.