Full-time Client Advisor - Somerset

LVMH•Troy, MI

11d

About The Position

The TAG Heuer Client Advisor is a performance-driven salesperson who works toward sales targets through effective selling techniques and collaboration. The role contributes to boutique sales by meeting individual KPIs, delivering memorable in-store experiences, supporting colleagues, considering omnichannel client touchpoints, and proposing ideas to develop sales. The Client Advisor builds lasting client relationships by embodying TAG Heuer’s brand identity and serving as a Brand Ambassador in and outside the boutique, including at events. The role meets individual clienteling objectives, uses available tools to conduct outreach and appointments, collects and uses client data thoughtfully, and presents the brand story, DNA, advantages, and technical details in an inspiring way. The position also contributes to operational excellence under boutique management supervision. Duties include supporting daily inventory, cash, security, and store opening and closing processes; using CEGID and Salesforce; performing visual merchandising; coordinating aftersales operations through the return of the watch; following grooming, conduct, and visual merchandising guidelines; maintaining the store; supporting an inclusive and positive work environment; and complying with internal control policies.

Requirements

At least 2 years of experience in a luxury retail environment.
Fluency in English and the local language.
Selling skills, including client discovery, product presentation, storytelling, upselling, objection handling, and closing.
Understanding of sales KPIs, including traffic, conversion, sales volume and value, average selling price, and sales mix.
Knowledge of client and clienteling KPIs.
Knowledge of digital tools.
Knowledge of front- and back-office tools.
Knowledge of brand retail procedures.
Client-centric mindset focused on recruiting new clients, growing the active client base, and nurturing long-term relationships.
Excellent interpersonal and communication skills.
Energetic, self-motivated, action-oriented, and results-oriented approach.
Ability to work effectively in a fast-paced, dynamic environment.
Adaptability and flexibility, including the ability to propose new ideas and solutions.
Team spirit, integrity, and transparency.
Strong presentation skills and ability to represent the Maison in and outside the store.
Digital aptitude, fast learning, and rigor.

Nice To Haves

A third language is a plus.
Knowledge of or passion for watches, lifestyle trends, new technologies, and sports.
Knowledge of or interest in the brand’s DNA, history, and collections.

Responsibilities

Work toward sales targets and achieve individual sales KPIs through selling techniques and collaboration.
Contribute to boutique sales and deliver memorable client experiences and services.
Support colleagues and other boutique team members.
Consider omnichannel touchpoints to support the client experience.
Propose ideas to develop sales, including ideas related to merchandising, events, and product mix.
Represent TAG Heuer as a Brand Ambassador in and outside the boutique, especially at events.
Achieve individual clienteling objectives, including outreach, appointments, and appointment sales, using available tools.
Collect qualitative client data and use it to address clients personally and grow the business.
Communicate the brand story, DNA, advantages, and technical details to build trust and lasting relationships.
Contribute to daily inventory, cash, security, and store opening and closing processes under boutique management supervision.
Use CEGID and Salesforce tools and perform visual merchandising.
Coordinate aftersales operations until the watch is returned.
Follow grooming, conduct, and visual merchandising guidelines, including window animation, product presentation, and catalogues.
Contribute to a positive, inclusive, and supportive work environment.
Contribute to store maintenance.
Comply with internal control policies.