Client Advisor, Full Time
About The Position
Ferragamo is seeking a full-time Client Advisor for its Dallas–North Park location. The Client Advisor provides excellent, specialized customer service by creating emotionally enriched experiences and building meaningful, loyal client relationships through personal connections and CRM initiatives. The role manages and drives sales by understanding client desires and crafting a personalized experience that supports strong sales performance. The Client Advisor demonstrates leadership on the selling floor, contributes to team objectives, and collaborates with colleagues and operations staff. The position requires active engagement with clients across in-person and remote sales channels, expert styling and brand knowledge, cross-selling, capturing client information in the CRM, and identifying ways to improve the client experience and sales results. The role involves working a variety of hours, including mornings, evenings, and weekends, according to store needs.
Requirements
- Passion for style and ability to act as a caring, authentic, trusted client advisor.
- In-depth knowledge of the desires, needs, and expectations of luxury clients.
- Strong communication skills, personal care, and empathy when serving clients.
- Ability to use storytelling and ask engaging questions.
- Computer knowledge to track inventory.
- Proficient English language skills.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
- Telephone communication skills and proper etiquette.
- Ability to multitask while attending to customers and remain flexible to business needs.
- Ability to work as part of a team and take initiative independently of direct supervision.
- Regular and reliable attendance.
- Ability to work a variety of hours, potentially including mornings, evenings, and weekends.
Nice To Haves
- Knowledge of a second language.
- Previous retail sales experience; luxury retail experience is a plus.
Responsibilities
- Demonstrate active leadership on the selling floor, drive individual and team objectives, and be accountable for sales results.
- Promote a positive work environment through teamwork and collaboration.
- Assist the operations team by maintaining stock in the designated selling-floor area and stock room.
- Create personalized client experiences that make clients feel confident and energized.
- Build authentic, long-term relationships with clients and keep the experience centered on their needs.
- Take action on the selling floor to ensure a memorable client experience; demonstrate expert styling and brand knowledge.
- Promote cross-selling to increase UPT sales metrics.
- Capture customer data in the company CRM database to maintain and develop client relationships.
- Think innovatively about improving the client experience and creating value.
- Conduct sales in person, by telephone, and by email, including fitting customers properly with shoes.
- Understand company KPIs and identify strategies to improve performance standards.
- Take an aggregate approach to identifying and recommending merchandise across channels.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
