Client Advisor, Full Time

FERRAGAMO USA•Beverly Hills, CA

9d•Onsite

About The Position

Ferragamo is seeking a full-time Client Advisor for its Beverly Hills location. The Client Advisor provides excellent, specialized customer service by building emotionally enriched relationships with clients, developing loyalty through personal connections and CRM initiatives, and driving sales by understanding client desires and creating a handcrafted experience. The role contributes to individual and team sales objectives, supports a positive and collaborative workplace, and helps maintain stock in the assigned selling-floor area and stock room. The position requires a flexible schedule that may include mornings, evenings, and weekends, based on store needs.

Requirements

Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management, including by telephone with proper etiquette.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Computer knowledge to track inventory.
Proficient English language skills.
Physical ability to wait on customers and fit them properly with shoes.
Ability to perform frequent moving, talking, hearing, reaching, grabbing, carrying, and standing for extended periods.
Ability to lift at least 20 pounds.
Ability to work a variety of hours, potentially including mornings, evenings, and weekends.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience; luxury retail experience is a plus.
Passion for style and an in-depth understanding of luxury clients’ desires, needs, and expectations.
Ability to communicate with personal care and empathy, tell engaging stories, and ask engaging questions.
Innovative approach and willingness to grow and learn.

Responsibilities

Demonstrate active leadership on the selling floor and be accountable for individual and team sales results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in the designated selling-floor area and stock room.
Create personalized client experiences and participate in the selling ceremony to help clients feel confident and energized.
Build authentic, long-term relationships with clients and make each interaction feel personally tailored.
Take an active role on the selling floor and prioritize memorable client experiences in decision-making.
Demonstrate expert styling and brand knowledge.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM database and use it to maintain and develop client relationships.
Think innovatively about ways to create value and improve the client experience.
Make sales in person, by telephone, and by email, including assisting customers with proper shoe fitting.
Understand company KPIs and identify strategies to improve performance.
Take an aggregate approach to identify and recommend merchandise across all channels.
Maintain regular and reliable attendance and work a variety of hours according to store needs.