Client Advisor, Full Time

FERRAGAMO•King of Prussia, PA

6d•$20 - $21•Onsite

About The Position

Ferragamo is seeking a full-time Client Advisor for its King of Prussia location. The Client Advisor provides excellent, specialized customer service by building emotionally enriched relationships with clients, nurturing loyal connections through personal interactions and CRM initiatives, and driving sales. The role involves understanding client desires and creating a personalized, hand-crafted shopping experience that supports strong sales performance. The Client Advisor actively contributes to individual and team sales objectives, collaborates with store colleagues and operations, and helps maintain stock on the selling floor and in the stock room. The position requires expert styling and brand knowledge, use of client data and company CRM, and selling across channels. Client Advisors should understand company KPIs and identify ways to improve performance while ensuring memorable, client-focused service. This role requires regular and reliable attendance and a full-time schedule. Hours vary according to store needs and may include mornings, evenings, and weekends. The position involves extended periods of standing and frequent movement, as well as lifting at least 20 pounds.

Requirements

Demonstrated ability to provide caring, authentic, trusted client advising and intuitive sales service, with a passion for style.
In-depth knowledge of the desires, needs, and expectations of luxury clients.
Strong communication skills, personal care, empathy, and a client-centered approach.
Ability to tell stories and ask engaging questions.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
Telephone communication skills and proper telephone etiquette.
Ability to multitask while remaining attentive to customers and flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to stand for extended periods and perform frequent movement, talking, hearing, reaching, grabbing, and carrying.
Ability to lift at least 20 pounds.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience; luxury retail experience is a plus.
May occasionally need to stoop, sit, kneel, crouch, and climb step stools.

Responsibilities

Demonstrate active leadership on the selling floor, drive individual and team objectives, and be accountable for sales results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in the designated selling-floor area and stock room.
Create personalized, memorable client experiences and participate in the selling ceremony.
Build long-term, authentic relationships with clients through personal connections.
Provide expert styling and brand knowledge and keep the client at the center of decisions.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM database and use it to maintain and develop client relationships.
Identify innovative ways to create value for clients and improve the client experience.
Sell in person, by telephone, and by email, including waiting on customers and fitting shoes.
Understand company KPIs and identify strategies to improve performance standards.
Take an aggregate approach to identifying and recommending merchandise across channels.
Attend work regularly and reliably, working a variety of hours that may include mornings, evenings, and weekends.