Client Advisor, Full Time

FERRAGAMO USA•King of Prussia, PA

5d•Onsite

About The Position

Ferragamo is seeking a full-time Client Advisor for its King of Prussia location. The Client Advisor provides specialized customer service, builds emotionally enriched relationships with clients, and develops lasting client connections through personal engagement and CRM initiatives. The role manages and drives sales by understanding client desires and creating a tailored, handcrafted experience that supports strong sales performance. The position includes active selling-floor engagement, client styling and product guidance, sales across in-person and remote channels, and collaboration with store colleagues.

Requirements

Passion for style and an intuitive approach to sales and client advising.
In-depth understanding of luxury clients' desires, needs, and expectations.
Strong communication skills and the ability to treat clients with personal care and empathy.
Ability to tell stories and ask engaging questions.
Willingness to contribute ideas, innovate, and continue learning.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management.
Ability to communicate by telephone with proper etiquette.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Regular and reliable attendance.
Ability to work a variety of hours, including mornings, evenings, and weekends, based on store needs.
Ability to wait on customers and fit them properly with shoes.
Ability to lift at least 20 pounds and meet the physical demands of the role.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience.
Luxury retail experience.

Responsibilities

Demonstrate active leadership on the selling floor, drive individual and team objectives, and be accountable for sales results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in a designated selling-floor area and in the stock room.
Create memorable, handcrafted client experiences and take part in the selling ceremony.
Build authentic, long-term client relationships through personal connections and CRM initiatives.
Keep the client at the center of decisions and take action to ensure a memorable experience.
Demonstrate styling and brand knowledge.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM database and use it to maintain and develop client relationships.
Think innovatively about ways to improve the client experience and create value.
Conduct sales in person, by telephone, and by email, including waiting on customers and fitting shoes.
Understand company KPIs and identify strategies to enhance performance.
Take an aggregate approach to identifying and recommending merchandise across channels.