Client Advisor, Full Time

FERRAGAMO USA•Dallas, TX

8d•Onsite

About The Position

Ferragamo is seeking a full-time Client Advisor for its Dallas–North Park location. The Client Advisor provides specialized customer service by building emotionally enriched client relationships, developing loyalty through personal connections and CRM initiatives, and managing sales by understanding client desires and creating a tailored experience. The role contributes to sales performance while representing Ferragamo’s craftsmanship, brand, and luxury client experience. The position requires active participation on the selling floor, collaboration with colleagues, and support for store operations. The Client Advisor uses product and styling knowledge to serve clients, promote cross-selling, meet sales metrics, and identify ways to improve the client experience. Sales may take place in person, by telephone, or by email. The role requires regular and reliable attendance and a schedule that may include mornings, evenings, and weekends according to store needs. Physical requirements include frequent movement and standing for extended periods, as well as lifting at least 20 pounds. Occasional tasks may involve stooping, sitting, kneeling, crouching, and climbing step stools.

Requirements

Passion for style and an intuitive approach to sales and client advising.
In-depth knowledge of luxury clients’ desires, needs, and expectations.
Strong communication skills, personal care, and empathy when working with clients.
Ability to tell stories and ask engaging questions.
Willingness to contribute ideas, use innovative approaches, and continue learning.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management, including by telephone with proper etiquette.
Ability to multitask while remaining attentive to customers and flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Physical ability to move, talk, hear, reach, grab, carry, and stand for extended periods; occasionally stoop, sit, kneel, crouch, and climb step stools; and lift at least 20 pounds.
Availability to work a variety of hours, potentially including mornings, evenings, and weekends, based on store needs.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience; luxury retail experience is a plus.

Responsibilities

Demonstrate active leadership on the selling floor and drive individual and team objectives while being accountable for sales results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in a designated selling-floor area and in the stock room.
Create tailored client experiences and participate in the selling ceremony to help clients feel confident and energized.
Build authentic, long-term client relationships through personal connections and CRM initiatives.
Keep the client at the center of decisions and take action to ensure memorable client experiences.
Demonstrate styling and brand knowledge.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM database and use it to maintain and develop client relationships.
Think innovatively about ways to improve and create value for clients.
Conduct sales in person, by telephone, and by email, including fitting customers properly with shoes.
Understand company KPIs and identify strategies to enhance performance standards.
Take an aggregate approach to identifying and recommending merchandise across channels.
Maintain regular and reliable attendance and work a variety of hours, potentially including mornings, evenings, and weekends.