Service Advisor Assistant
Milwaukee Division•Waukesha, WI
About The Position
International Mercedes-Benz is hiring a customer-focused Service Advisor Assistant to support Sprinter service operations in a fast-paced automotive service environment. The role supports service advisors with daily operations and customer interactions, helps ensure a smooth vehicle intake and service process, and contributes to delivering a premium customer experience.
Requirements
- Strong communication and organizational skills.
- Energetic, detail-oriented, and eager to learn.
- Ability to multitask in a high-volume environment.
- Valid driver’s license and clean driving record.
- Familiarity with Mercedes vehicles or the CDK software system.
Responsibilities
- Support the Sprinter Service Advisor and/or advisors in daily operations and customer interactions.
- Greet clients, assist with vehicle check-in, and ensure a smooth intake process.
- Communicate service updates to customers by phone, text, and email.
- Coordinate vehicle movement between service lanes, technician bays, and the car wash.
- Prepare repair orders and ensure documentation accuracy.
- Maintain a clean, organized, and welcoming service reception area.
- Assist with loaner vehicle coordination and key management.
Benefits
- Competitive hourly wage.
- Full benefits package including medical, dental, vision, and 401(k).
- Paid training and advancement opportunities.
- Employee discounts on parts, service, and vehicles.
- A team culture that values excellence and growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
