ASSISTANT SERVICE MANAGER/Service Advisor

Performance Ford of Somerville•Somerville, NJ

About The Position

The Assistant Service Manager/Service Advisor greets customers, listens to their needs, and schedules appointments. The role may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. At a Ford dealership, the Service Advisor helps customers understand recommended maintenance and repair work, keeps them informed about their vehicles, and ensures final invoices correspond with completed work. The employer states its commitment to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

At least 1 year in a service department.
Knowledge of automobiles.
Ability to identify problems quickly.
Past experience as a service advisor, assistant lane manager, or service consultant.
Ability to learn new technology, repair and service procedures, and specifications.
Computer skills and willingness to learn new programs; basic computer skills.
Ability to lift 50 pounds and work on one's feet for extended periods.
Ability to work in a fast-paced environment.
Positive, friendly, and energetic personality.
Personal and professional integrity.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Ford dealership.
A desire for a long-term career with a growing organization.
A proven record of achieving exceptional customer satisfaction.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle's age, mileage, and history.
Prepare complete and accurate estimates for labor and parts.
Establish follow-up times.
Monitor each vehicle's progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Arrange loaner cars and verify insurance before maintenance is scheduled, as needed.