Assistant Store Manager/ Sales Service Advisor

Sun Auto Tire and Service•Gulf Breeze, FL

8d•Onsite

About The Position

Vannoy's Tires, Inc. Tire Pros is hiring an Assistant Store Manager/Sales Service Advisor to sell and promote the company’s products and services in accordance with its store standards and expectations. The role serves customers at the company’s automotive service locations in the Pensacola and Gulf Breeze, Florida areas. The advisor greets customers, documents their concerns, identifies service needs, recommends appropriate services, communicates technician recommendations, and prepares accurate cost and completion-time quotes. The role also provides service updates, processes customer tickets, explains inspections and warranties, follows up after repairs or declined services, and tracks returns and warranty parts. Compensation is $35,000 to $55,000 per year, with bonus opportunities.

Requirements

Professional appearance.
Proven ability to work in a process-driven environment.
Valid driver’s license.
Must pass an MVR/background check screening.
Must be at least 18 years of age.
Ability to work a minimum of five days, including Saturdays.

Nice To Haves

Prior experience as a Service Advisor is helpful, but not required.

Responsibilities

Promptly greet customers professionally and courteously in person and by telephone, using the company’s standardized customer service techniques.
Listen to and thoroughly document customer concerns; inspect vehicles and review service history to identify and verify service needs.
Recommend services appropriate to the advisor’s level of knowledge.
Clearly explain additional recommendations from automotive technicians and document recommendations in customer files.
Promote sales of appropriate services, parts, and accessories by understanding the products and associated service requirements.
Provide accurate quotes for customer-approved services, including cost and completion time.
Update customers throughout the day on the status of their services.
Follow procedures when checking out customers, including reviewing completed multi-point inspections and explaining applicable warranties.
Make post-repair and declined-service follow-up calls to ensure customer satisfaction.
Track new returns, core returns, and warranty parts for individual customers.
Perform other duties as assigned.