Service Advisor Jobs

About The Position

Requirements

• At least 1 year of automotive service or dealership experience.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay focused in a fast-paced service environment.
• Ability to work effectively with technicians, customers, and other team members.
• Professional and dependable approach, with a passion for delivering an exceptional service experience.
• Acceptable driving record and a valid driver's license in the state of residence.
• High school graduate or equivalent.
• At least 18 years old.

Responsibilities

• Work with Senior Sales Managers and the Service Manager to develop departmental plans, goals, practices, processes, and performance standards.
• Develop and document applicable procedures and practices for used-vehicle reconditioning activities.
• Conduct initial intake inspections and estimates for used vehicle trade-ins and auction purchases to determine required reconditioning.
• Strive to meet the company standard of a 72-hour turnaround for vehicles being placed on the lot for sale.
• Review and break down reconditioning estimates to verify labor and parts pricing before work begins, and communicate time allotments, financial investment, and quality expectations to Service and Sales Managers.
• Ensure quality-control checks are conducted throughout reconditioning and coordinate them with Sales and Service Managers using checklists and other processes.
• Help ensure vehicles meet corporate safety and quality standards and minimize post-sale policy adjustments or after-sale work.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs