Luxury Service Advisor

Luxury Automotive Group • Greenville, SC

22h • Onsite

About The Position

Land Rover Greenville, part of the private, family-owned RBM Automotive Group, is hiring a Luxury Service Advisor at its Greenville, South Carolina dealership. The dealership is a high-volume location with strong community ties and a modern digital-first approach, focused on delivering a first-class customer experience online and in-store. This role offers competitive pay with performance incentives and an opportunity to build a career in the automotive industry.

The Luxury Service Advisor listens to clients, communicates with them throughout the service process, documents vehicle condition and repair needs, and coordinates with technicians and other departments to provide a high-quality customer experience. The advisor explains recommended maintenance, repairs, charges, and coverage; keeps clients updated; and follows up on concerns after service. The position includes driving and inspecting client vehicles and working in and around the dealership, roadways, shop equipment, and vehicles.

The dealership operates Monday through Saturday. Shifts vary, and scheduling may require work on weekends or before or after business hours. Employees receive training in safety protocols and material and chemical handling, and are provided appropriate personal protective equipment in compliance with OSHA standards.

Requirements

• High school diploma or equivalent.
• Authorized to work in the USA for any employer.
• Current and valid driver’s license, acceptable driving record, and ability to meet the dealership’s garage-keepers insurance standards.
• Effective communication and problem-solving skills.
• Basic mathematical skills using American units of measure.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Must participate in the dealership’s pre-employment screening process, including a full employment application, applicable criminal, credit, and driving record checks, in-person interviews, and other inquiries.
• Ability to meet the described physical demands, including traversing dealership grounds and terrain, entering, exiting, and driving vehicles, identifying vehicle issues and shop safety concerns, moving objects, operating tools and equipment, and performing repetitive motions.
• Ability to follow mandatory safety protocols and personal protective equipment requirements.

Nice To Haves

• Previous experience as a Service Advisor.

Responsibilities

• Listen to clients, understand their needs, and provide a luxury customer experience by solving problems and de-escalating issues.
• Communicate promptly and effectively with service customers, including handling telephone inquiries about work in process, appointments, and general questions.
• Ask questions and test drive client vehicles to give technicians essential information.
• Accurately record required maintenance and repairs.
• Set realistic expectations and provide clients with timely progress updates.
• Complete vehicle walk-arounds and record vehicle condition upon arrival.
• Advise customers on vehicle care and explain the value of recommended maintenance.
• Present and explain additional work when needed, including associated costs and time considerations.
• Greet clients when they return to pick up their vehicles and review the work performed, charges, and coverage.
• Respond promptly to post-service issues and take appropriate action to ensure customer satisfaction.
• Proactively communicate potential issues with management, technicians, parts personnel, and other departments to support a strong customer experience and correct repairs.
• Follow company policy and departmental best practices and procedures, and perform other duties as assigned.

Benefits

• Competitive pay with monthly bonus opportunities.
• Health insurance, health savings account, dental insurance, vision insurance, and auxiliary benefits available for full-time employees.
• 401(k) with company match.
• Paid holidays, sick time, and vacations, with paid time off earned from the first day of work.
• Dealership closed on Sundays.
• Weekly pay by direct deposit every Friday.
• Uniform and laundry allowance.
• Employee pricing for parts, service, and vehicle purchases.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED