Luxury Automotive Service Advisor - Lincoln

World Class Automotive Organization • Spring, TX

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About The Position

Planet Lincoln Spring is seeking a Luxury Service Advisor to join its premier, high-volume service facility. The Service Advisor serves as the primary point of contact for clients, guiding them through vehicle maintenance and care and delivering a personalized, transparent ownership experience. The role coordinates client logistics and works closely with factory-trained master technicians to ensure accurate repairs and timely vehicle delivery. It also involves keeping clients informed about vehicle status, estimates, and timelines through their preferred communication channels.

Requirements

• At least 2–3 years of experience as an automotive service advisor; luxury or high-volume import or domestic franchise dealership experience is preferred.
• Polished, articulate, and empathetic verbal and written communication skills.
• Proficiency with dealership management systems (DMS) and customer relationship management (CRM) software.
• Strong organizational skills and the ability to maintain composure in a fast-paced, high-volume environment.
• A professional demeanor aligned with luxury brand standards and client expectations.
• Ability to pass pre-employment background, drug, and credit checks.
• Valid driver license.

Nice To Haves

• Experience with CRM platforms such as VinSolutions.
• Experience in a luxury or high-volume import or domestic franchise dealership environment.

Responsibilities

• Provide a high-touch ownership experience from client arrival through departure as a brand ambassador.
• Listen to clients, identify service needs, and explain technical automotive requirements clearly and reassuringly.
• Coordinate pickup and delivery services, mobile service dispatch, and luxury loaner vehicle allocations.
• Liaise between clients and factory-trained master technicians to support repair accuracy and timely vehicle delivery.
• Provide proactive, real-time updates by phone, text, or email about vehicle status, estimates, and timelines.

Benefits

• Competitive performance-based pay plan with commissions and bonuses.
• Medical, dental, and vision insurance.
• Employer-matched 401(k).
• Paid time off that scales with tenure.
• Professional development, manufacturer certification tracks, and internal advancement pathways.
• Pristine, cutting-edge facility with the latest automotive technology and client amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed