Luxury Automotive Client Advisor
About The Position
Jim Coleman Jaguar Land Rover in Columbia, Maryland is seeking a professional, relationship-driven Luxury Client Advisor to represent Jaguar and Land Rover and provide an exceptional luxury automotive buying experience. The role guides customers through every stage of purchasing, from the initial introduction through vehicle delivery and beyond, using personalized service, expert product knowledge, and a focus on building lasting client relationships. The successful advisor builds trust, understands each client's needs, and delivers an ownership experience intended to create lifelong customers. The position is part of a supportive, team-oriented dealership culture that emphasizes employee development, customer service, and internal career advancement.
Requirements
- A passion for delivering exceptional customer service.
- Strong relationship-building, communication, and presentation skills.
- Professional appearance and demeanor.
- Self-motivation and a competitive drive to succeed.
- Excellent organizational, follow-up, and time-management skills.
- Comfort using CRM systems and digital communication tools.
- Ability to work in a fast-paced, team-oriented environment.
- Valid driver's license with a clean driving record.
Nice To Haves
- Automotive sales experience is preferred; luxury retail or commissioned sales experience will also be considered.
Responsibilities
- Build meaningful relationships with new and existing clients.
- Deliver a personalized, consultative luxury vehicle purchasing experience.
- Demonstrate expert knowledge of Jaguar and Land Rover vehicles, technology, and features.
- Conduct professional vehicle presentations and test drives.
- Maintain consistent communication with clients through phone, email, text, and CRM tools.
- Generate business through referrals, repeat customers, networking, and prospecting.
- Maintain accurate customer records and sales activities using the dealership CRM.
- Work closely with the Finance, Service, and Management teams to ensure a seamless customer experience.
- Deliver vehicles with comprehensive product demonstrations and technology orientation.
- Consistently achieve monthly sales, customer satisfaction, and performance goals.
- Stay current on manufacturer product knowledge, incentives, and competitive vehicle information.
- Represent the dealership with professionalism, integrity, and enthusiasm.
Benefits
- Competitive compensation with unlimited earning potential.
- Performance-based commission and bonus opportunities.
- Five-day work week.
- Medical, dental, and vision insurance.
- Health Savings Account (HSA).
- 401(k).
- Paid time off.
- Paid holidays.
- Life insurance.
- Short-term and long-term disability.
- Employee vehicle purchase program.
- Employee discounts.
- Paid manufacturer certification and ongoing training.
- Ongoing professional development.
- Career advancement and long-term career growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
